Patient Navigator

The Patient Navigator Program was established to respond and assist the clients who are experiencing difficulties and problems in accessing services through Non-Insured Health Benefits.

Patient Navigator is fluent in both English and Native Language.

The Patient Navigator can assist clients with:

  • An appeal process when denial of services occurs
    • Medical Transportation
    • Meals and Accommodation
    • Escorts
    • Equipment
    • Vision
    • Dental
  • Investigation of incidents, concerns and complaints
  • Education and Awareness
  • Interpretation of the Medical Transportation Policy
  • Communication with NIHB

Communities served are within the Sioux Lookout Zone:

  1. Mattawa First Nations Council
  2. Keewaytinook Okimakanak/Northern Chiefs
  3. Windigo First Nations Council
  4. Independent First Nations Alliance
  5. Shibogama First Nations Council
  6. Unaffiliated First Nations
    1. Sandy Lake
    2. Mishkeegogamang

The Patient Navigator’s office is located in Shibogama First Nations Council main building.

The Patient Navigator can be reached at:

Direct Line: 807-737-1623

Toll Free: 1-866-447-8388

Mobile: 807-737-9379

Email: Navigator@shib.ca

All Departments